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Fort Wayne Chamber of Commerce
826 Ewing Street
Fort Wayne, IN 46802

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(260) 424-1435
 

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Chamber Academy: Increase Sustained Profitability - Developing a Customer Loyalty Strategy
. Please Note --> This is a Past Event!! .

Date: 7/14/2009

Time: 8:00 AM TO 10:00 AM



Event Description:

Jerry Hogan of The Resource Development Group presents on Tuesday, July 14, 2009 8 - 10 a.m. at the Chamber of Commerce.

Cost is just $19! 

What is a loyal customer worth to your business?  Do you have a customer loyalty strategy?  Is your "customer service index" killing your business?  Why is this important?

At the completion of this module, participants will be able to:

  • Understand customer satisfaction vs. customer loyalty.
  • Know your perceived value as defined by customers.
  • Develop a customer loyalty strategy.