by
Jami Thomas
| Oct 30, 2013
LINCOLN FINANCIAL GROUP EARNS PRESTIGIOUS CENTER OF EXCELLENCE
RECOGNITION FOR CUSTOMER SERVICE
RADNOR, PA, October 30, 2013 – Lincoln Financial Group (NYSE:LNC) announced today that its
– Lincoln Financial Group (NYSE:LNC) announced today that its
Individual Annuity Customer Contact Center has earned the
designation of “Certified Center of Excellence” from
BenchmarkPortal, a national benchmarking firm. The Center of
Excellence recognition is one of the most prestigious awards in the
customer service and support industry. Only the top 10 percent of
contact centers that apply for certification earn the designation.
The certification program uses the largest call center benchmarking database program in the world,
where experts scientifically measure operational metrics, and customer and agent satisfaction.
“Lincoln’s Individual Annuity Customer Contact Center team earned the designation upon the
conclusion of their initial assessment,” said Bruce Belfiore, CEO, BenchmarkPortal. “It’s a rare and
tremendous achievement for a center to be assessed as more efficient and more effective compared with
its industry from the onset.”
“Our knowledgeable and experienced Customer Contact team is thrilled to be recognized with such an
esteemed award,” said Nancy Jordan, Senior Vice President, Head of Individual Annuity Operations,
Lincoln Financial Group. “We are looking forward to our continued work with BenchmarkPortal to
ensure we continue to deliver best in class customer service.”
Lincoln’s Individual Annuity Customer Contact team joins their colleagues on the Life Customer
Contact team who achieved the Center of Excellence designation earlier this year. “We are thrilled to be
exceeding industry benchmark results and to be providing a competitive advantage for both our
Individual Annuity and Life insurance business partners and customers,” said Ken Solon, Senior Vice
President, Head of Shared Services and Information Technology, Lincoln Financial Group. “This
achievement affirms Lincoln’s dedication to deliver a superior customer experience.”
About Lincoln Financial Group
Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE:LNC) and its
affiliates. With headquarters in the Philadelphia region, the companies of Lincoln Financial Group had
assets under management of $189 billion as of June 30, 2013. Through its affiliated companies, Lincoln
Financial Group offers: annuities; life, group life, disability and dental insurance; employer-sponsored
retirement plans; savings plans; and comprehensive financial planning and advisory services.
About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry providing
benchmarking, certification, training, consulting and industry reports. The BenchmarkPortal team of
professionals has gained international recognition for its expertise and an innovative approach to best
practices for the contact center industry and hosts the world’s largest database of contact center metrics.
BenchmarkPortal’s mission is to help contact centers reach peak performance in operational
effectiveness and efficiency so that the centers will realize increased levels of agent and customer
loyalty while containing costs and building enterprise value. For more information on BenchmarkPortal
please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
Contact: Annette Moser
Annette Moser
Lincoln Financial Group
260-455-5118
annette.moser@lfg.com
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